Booking & Payment Policies

Services offered

Tradewinds arranges and operates short-term luxury villa accommodation in the Turks and Caicos Islands and provides related guest, concierge and property-management services. A website inquiry is a request for availability only; it is not a confirmed reservation.

Reservation and advance-deposit policy

• After availability and terms are confirmed, the guest receives a rental agreement and payment instructions.
• For bookings made more than 60 days before arrival, 50% of the rental fee is due within five working days after the agreement’s effective date.
• The remaining 50% and the security deposit are due 60 days before arrival.
• For bookings made fewer than 60 days before arrival, the full rental fee is due within three working days after the agreement’s effective date.
• A reservation is not confirmed until the required payment and signed agreement have been received.

Security deposit and incidentals

The standard security deposit is 10% of the rental fee. It may be applied to documented breakages, damage, exceptional cleaning, unpaid incidentals or other amounts due under the rental agreement. Any unused balance is refunded within 45 days after the scheduled departure date or accounted for against the final incidental statement.

Cancellation and refund policy

• Cancellations made at least 60 days before arrival receive a full refund.
• For cancellations made 30–60 days before arrival, any refund is at the Operator’s discretion under the rental agreement.
• Cancellations made fewer than 30 days before arrival are non-refundable except in exceptional circumstances.
• Bookings for stays from December 15 through January 2 are non-refundable.
• Where a qualifying natural disaster or related airline cancellation prevents the stay, Tradewinds may offer a full refund without penalty or rebooking within the same rate boundary, acting reasonably and in accordance with the rental agreement.

Approved refunds are returned through the original payment method where practical. Processing time after Tradewinds issues a card refund depends on the cardholder’s bank.

Fulfilment and delivery

The purchased service is fulfilled through the villa stay and any expressly agreed related services. Unless the booking states otherwise, occupancy begins at 3:00 p.m. on the arrival date and ends at 11:00 a.m. on the departure date. Tradewinds does not export or ship physical goods.

Currency and card-payment security

All prices and payments are stated and processed in United States dollars (USD), unless a written quotation expressly states otherwise. Where card payment is offered, Tradewinds sends a secure invoice or payment link. Card numbers and security codes are entered on the payment provider’s secure checkout and are not collected or stored by the Tradewinds website.

Card brands requested for acceptance:

Availability is confirmed on the invoice or secure payment page and may depend on the issuing bank and payment provider.

Merchant and customer-service details

Country of domicile: Turks and Caicos Islands.